Excellent customer service!
Reviewed on the 24th of November 2017
I have been dealing with Iromie Dabarera for over three years and she has been exceptional in providing the best customer service ever!! Thank you Iromie for all your support in finding the ideal travel options that meet my requirements and constantly being available to answer all my queries :) All the very best!!!
Their customer service truly adopts the “Sri Lankan Hospitable Culture” that I used to know
Reviewed on the 29th of November 2017
MyFlight Zone, a Sri Lankan owned and operated travel agent I met in Australia.
What comes to my mind first is their marketing strategy and how they see each and everyone as a potential customer. They engage with all equally, as they have understood very well the concept of “You never know!”.
Although, a Sri Lankan crowd works with them, neither their marketing campaigns, nor their service is biased. I have seen very cool promotional campaigns, although mostly targeted towards the Sri Lankan community (for now), uses any available airline. They have equally promoted Sri Lankan Airlines, Emirates, Singapore Airlines, and Malaysian Airlines.
Their customer service truly adopts the “Sri Lankan Hospitable Culture” that I used to know. Mereen in Mt Waverley Office, and Iromi in the Sri Lankan office are names that I must mention. They went above and beyond their call of duty, to provide me with the best possible outcomes and information.
Please keep up the good work. Travel agents like you are hard to find these days. Although I haven’t chosen you for my return flight to Melbourn due to financial circumstances, I would not hesitate to come back to you or to recommend you to another.
The only improvement I can think of is, how you can also look into the potential non-sinhala speaking community, both Sri Lankan or otherwise, that may wish to travel. A true Sri Lankan would support at least 3 languages, Sinhala, English, and Tamil. A true Sri Lankan living in Australia, would also support the additional language “Australian-English”.
I wish Dishan and his team all the very best. Good Luck!
Reviewed on the 03rd of April 2018
Bought the tour package from Myflight zone for 5 Nights in Maldives. Extremely satisfied with the service they provided and cannot complain at all about the tour comparing to the money that we spend. Everything was very well organized and Maleesha guide us very well since the first day I rang them. Highly recommended.
Excellent customer service
Reviewed on the 10th of May 2018
Thank you Chathurika for your excellent customer service. Thank you very much for your kind and highly professional customer service. You given me the best deal on the market. All credit should go to you. Highly recommend My Flight Zone to anyone. Once again thank you very much your excellent customer service.